Someone is much too quiet during songs
Volume levels during songs are separate from volume levels while
talking, so someone can be a normal volume in the video call portion
but too quiet while singing. This often happens if someone
accidentally makes an uncharacteristically loud noise, or switches
microphones. They should refresh the page and recalibrate.
Someone is consistently off the beat by the same amount.
If someone is consistently a fraction of a beat early or late, their
client side latency adjustment has gotten off. Most likely, they
switched microphones or headphones without recalibrating. They should
refresh the page and recalibrate.
On the other hand, if someone is in consistently off the beat, sometimes
early and sometimes late, they are probably just not singing/playing their
best. They could mute their mic or move to a late bucket.
Figuring out which of these is going on is awkward. Please be kind to
each other! A good default is to recalibrate if in doubt, to quickly
rule out a technical problem.
Audio is cutting in and out
Someone's network connection isn't up to the task. They should
probably try moving closer to the router, or even switching to a wired
connection. But is it your connection or someone else's?
If your "internet" meter, at the bottom of the page, isn't
showing all six bars, it's probably yours.
If the audio is fully dropping out, and there are multiple
people you should be hearing, and then it's yours.
If one of the people ahead of you is dropping out, but you can
still hear other people when that happens, it's theirs.
If you're in the second bucket, only expecting to be hearing
one person ahead of you, it could be either you or them. If you jump
to a later bucket you should be able to tell the difference.
I keep seeing "Due to lag, your singing is not included"
This happens most often if your computer is overloaded. Try closing
other things running on your computer, including background tabs.
Something else weird is going on
If you'd like Jeff to drop into your call and have a look, you're
welcome to text 617-871-0237 between 8am and 10pm. This is best
effort; I'll come if I'm not busy.
Alternatively, fill out the form on
github. Please give as much information as you can, so I can try
and trigger your problem and figure out why it wasn't doing what it
should.